About the role
We’re looking for a technical-savvy professional who is keen to join a fast-growing company. Full training will be given to the successful candidate, but we are looking for a professional who has experience in a technical role and can troubleshoot IT issues.
In short, you’ll be entering food and drinks menus into our software, installing them onto our EPOS systems and installing them on site, so a driving license is needed.
A good customer service attitude is essential as customers may ring up / email in support queries, such as the EPOS system isn’t working, and you would be responsible to troubleshoot the issue and diagnose and fix the issue.
We take pride in our support, so we are looking for someone that takes pride in their work and are willing to go above and beyond for our customers.
We’re a fun, welcoming company who’ll supply you with all the training you need to be able to give you the confidence in your responsibilities.
This is an office-based role located in Kidderminster. We have a rota for out-of-hours support, until 9pm, however calls after five or the weekend are very rare and normally it’s a message to let our customers know we will look at it during core hours Monday – Friday 9-5.
Perfect candidate
- Loves technology
- Skilled in computer hardware. Skilled in EPOS hardware would be advantageous
- A driving licence
- Experience in using certain types of software
- Comfortable with troubleshooting technical issues
- A thirst for knowledge, always wanting to learn
- The ability to absorb information and then put that knowledge into action
- A good customer service attitude is essential – willing to go above and beyond to get the customer up and running
- A positive attitude
- Determination to get the job done
- Good time-keeping skills
- Takes pride in their work
Benefits
- Competitive Salary
- Performance related bonus
- Company bonus scheme
- Company pension scheme
- Free on-site parking
- Free refreshments on site
- 28 days holiday (including public and bank holidays)
- Monthly staff quizzes / prizes
- Regular staff nights out
- Team bonding days (day trips to amusement parks etc.)
Hours
Full time
9am – 5pm (open to flexible working)
Next Steps...
If this position sounds like the perfect job for you, simply let us know. Email us via jamie@myappetite.co.uk with your CV and a covering letter telling us why you are perfect for this role.
Alternatively, if you want more information about the role, simply click below to get in touch with us.