We offer support between 9am – 9pm Monday – Friday. We offer emergency only support 5pm – 9pm Monday – Friday, which includes:

  • Unable to take online orders
  • EPOS system isn’t working
  • Printer or cash drawer failure
  • Critical to operation failures

How we are offering support is changing as we have now moved over to a ticketing system, which will have multiple benefits for you. For more information about our ticketing system and how to raise a support query via a ticket, click the button below.

Your SLA Agreement
SLA Agreement

However, we understand technical difficulties always seem to occur at the most inconvenient of times. Because of this we also offer further support, including weekend support should you feel like your business needs it, within our Critical Support Package.

See below for our additional support packages…

SLA Packages

If you’re interested in our additional support packages, or you simply want to know more information about them, click the contact link below and fill out our easy-to-use contact form and we can call you back.